IT/OT Support

Microtech has been providing top-quality IT/OT support to businesses for over 35 years. Our team of experienced technicians has the expertise and knowledge to handle any IT/OT issue you may be facing.

IT/OT Support Services

We offer a range of services, including hardware and software troubleshooting, network maintenance, and security. Contact us today to learn more about how we can help your business.

IT & OT
Support Centre

Dedicated
Account Manager

Remote
Support

Proactive monitoring
and reporting

Multifactor
Authentication

Network
Diagnostics

Server management
and optimization

User activity
log

Microtech Support Packages

Our unrivalled IT & OT support has been supporting businesses for over 35 years.

Whether you are a start up or large organisation, we have IT/OT support packages to suit your needs. Get in touch today to learn more.

Bronze

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 4-hour response to critical faults (call-out rates apply if onsite visit required)
  • Guaranteed 8 working hours response for all general faults (call-out rates apply if onsite visit required)
  • Internet service provider fault investigation
  • Viruses and malware investigation (associated system re-builds / onsite repairs not included)
  • Hardware Procurement
  • Call out rates
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup*
  • Configure and maintain Microsoft Office 365 & Email System
  • Setup, configure and maintain cloud backup services*
  • Setup, configure and maintain backup services for Microsoft Email System*

Silver

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 3-hour response to critical faults (call-out rates apply if onsite visit required)
  • Guaranteed 6 working hours response for all general faults
  • Internet service provider fault investigation
  • Viruses and malware investigation (associated system re-builds / onsite repairs not included)
  • Hardware Procurement
  • Reduced call-out rates
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup*
  • Configure and maintain Microsoft Office 365 & Email System
  • Setup, configure and maintain cloud backup services*
  • Setup, configure and maintain backup services for Microsoft Email System*
  • Advice, guidance and recommendations on driving IT/OT efficiencies

  • Liaising with 3rd party software and equipment providers
  • Annual Deep Dive Review

Gold

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 2-hour response to critical faults (call-out rates apply if onsite visit required)
  • Guaranteed 4 working hours response for all general faults
  • Internet service provider fault investigation
  • Viruses and malware investigation (associated system re-builds & onsite repairs where required)
  • Hardware Procurement
  • No call-out rates
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup*
  • Configure and maintain Microsoft Office 365 & Email System
  • Setup, configure and maintain cloud backup services*
  • Setup, configure and maintain backup services for Microsoft Email System*
  • Advice, guidance and recommendations on driving IT/OT efficiencies

  • Liaising with 3rd party software and equipment providers
  • 2 x Deep Dive Reviews per year
  • Monthly review
  • Update and maintain OS for on-premise servers
  • Update and maintain OS for on cloud servers
  • Update and maintain all physical PCs and Laptops
  • Proactive monitoring all servers of physical and cloud servers
  • Configure and maintain the Wi-fi system
  • Dedicated Account Manager

*where applicable
Custom Support Packages are also available.

Benefits of Microtech Support

  • Cost-effective expertise and experience
  • Disaster recovery
  • Resilient and secure infrastructure
  • Future proof services and up-to-date software
  • Comprehensive Monitoring and Problem Prevention
  • Seamless communication between devices
  • Protection Against Cyber Crime

We’re here to support
your business journey

Microtech offers a FREE IT/OT audit for organisations to assess and improve their current IT infrastructure.

The audit includes a review of hardware, software, networking, security, and support to provide recommendations for optimising performance, reducing costs and improving efficiency.

Fill in the form and we will be in touch.